Asian Corporates moving to subscription-based access to products and services
by Ben Poole
Fuelled by the growth of the digital economy and consumer demand, companies in Asia Pacific are increasingly tapping into the potential of a subscription-based business model, a Citi study has found.
This means companies in the region are increasingly considering and moving towards a recurring fee model where customers subscribe to consistent access to product and services, instead of making one-time purchases of goods and services.
Close to half or 46% of the 580 executives polled in Citi’s study believe that subscription-based models will be widespread in their respective industries in three years’ time and nearly a third - 31% - envision that 100% of their organisation’s revenues will come from these models in the future.
Commissioned by Citi’s Treasury and Trade Solutions business in partnership with Longitude, a Financial Times Company, the study titled 'Signing up to the subscription economy: The race for recurring revenue in Asia Pacific' polled executives across 14 markets in the region.
Respondents polled for the study comprised C-suite leaders and executives in digital transformation and technology, and finance and treasury roles across the following sectors - insurance; energy and power; consumer goods and healthcare; technology, media and telecommunications (TMT); and industrial.
The surveyed executives work in businesses that are at various stages of implementing a subscription-based model and over half, or 54%, work in firms earning annual revenues of US$2bn or more. The remainder represented firms with between US$500m and US$1.99bn in annual revenue.
In the consumer goods and healthcare sector, 50% of respondents believe the subscription-based model will be widespread in three years’ time. In TMT, 55% of respondents indicate that the model will be widespread within that timeframe while 44%, 40% and 42% echoed similar sentiments in the energy and power, industrial and insurance sectors respectively.
Drivers of the subscription-based model include expected long-term revenue growth and more advantageously, strong customer retention and loyalty. A vast majority - 82% - of respondents also view the shift to a subscription-based model as an opportunity to be a lead disruptor in their industry.
Of the respondents who are planning to implement subscription-based models, 76% anticipate a positive impact on customer retention and long-term customer relationships. A total 71% also anticipate positive impact on long-term revenue growth.
While respondents polled are at various stages of implementing a subscription-based revenue model, only 4% have in place a clearly defined, enterprise-wide subscription strategy. Barriers to the implementation of a subscription-based model include a lack of understanding and familiarity of the model, concerns over a short-term decline in revenue, the need for new finance and accountability processes and structures, and the need for alignment across the whole organisation.
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