Key timing points

0:23 How to approach change management in working capital programmes

1:04 Dealing with objections

7:53 How to build and sustain momentum

10:21 Closing remarks

CTMfile take: Listen to the key lessons in dealing with objections and maintaining momentum in working capital management programmes.

Brian Shanahan, CEO of INFORMITA and TermsCheck, discusses two vital aspects of change management in working capital management programmes: why it is vital to deal with objections and how to deal with them, and how to maintain momentum. This WEBchat covers:

1. Dealing with objections - they cannot be ignored

2. Building and sustaining momentum by setting targets and reporting regularly.