Mendix, a Siemens business, has announced that it has supplied Rabobank with its low-code platform to build an online-only banking portal called RaboDirect. The portal manages customer-facing and back-office transactions for Belgium- and German-based customers. By providing the low-code platform to create the RaboDirect portal, Mendix has helped to reduce IT costs by 50% and attributed to delivering a seamless digital customer experience.
“Across the financial industry, system updates required by regulatory compliance are often prioritised before improving the customer experience,” said Bram Voogel, customer success director at Mendix. “For any bank operating in this market it’s a competitive advantage to be able to prioritize customer attraction and retention with new online capabilities for its products. Mendix’s low-code platform turned out to be the perfect fit to help achieve this objective.”
Systems of competitive differentiation, which have a direct impact on the customer experience, were brought in-house. Mendix’s low-code platform was used to rebuild the bank’s online channel, enabling the IT division to weekly release cycles. The ability of IT coding professionals to collaborate with small teams of nontechnical business developers using Mendix’s drop and drag functionality enabled this close alignment with business objectives and customer needs.
“It’s a significant milestone that the division’s IT department is able to work in short sprints in the application development process,” added Hans de Visser, vice president of product management at Mendix. “It was rewarding to see developers and business professionals working very closely together with the Mendix platform to create satisfying products for Rabobank’s customers in Germany and Belgium.”
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