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Debt collection is about more than the money

Business-to-business debt collection has the same basic dynamics as debt collection from consumers. The Experian infographic - see below - highlights some basic realities that apply to any debt collection process:

  • every contact customer is an opportunity to strengthen the relationship, even in debt collection
  • sometimes customers forget to make a payment, or fall on hard times and struggled to make multiple payments
  • knowing the difference matters.

Source & Copyright©2017 - Experian

CTMfile take: Experian’s deep understanding of the consumer debt collection process has important lessons for B2B debt collection too.

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