One of our clients uses OB10, the global e-invoicing network, to collect and manage invoices from their suppliers, but they only use half the service. They make us submit Purchase Orders which we have to quote when we submit the invoice via OB10. This is easy (particularly with the new OB10 portal) and works well. The problem is when we want to know when we will receive payment.

OB10 has, like other e-invoicing platforms, a standard workflow for processing each invoice:

1. Sent: Your invoice is waiting to be processed
2. Accepted: OB10 has processed your invoice, and it has passed validation
3. Delivered: OB10 has made your invoice available for collection by your customer
4. Payment approved (and when it will be paid): information provided to OB10 by the buyer.

Our client has chosen not to provide the information to OB10, instead we have to ring/e-mail their AP department, which is a pain as they are only open in office hours, or we have to go into AP portal which we are not familiar with, or send e-mails which they take a long time to respond to.

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HEY YOU BIG GUYS, HELP THE LITTLE GUYS by giving your payment information to the e-invoicing platforms. Then we only have to go to one place to know when we will be paid. AND you'll save money by no longer having to answer our queries.