Kyriba claim that their Kyriba Social is the first social support platform for the treasury management industry. Built on the Salesforce Service Cloud, It enables users to create and view support cases online, share and promote ideas and best-practice tips with fellow Kyriba clients, and harness the collective wisdom and experience of Kyriba's 30,000 users worldwide, by searching and contributing to a shared knowledge base.

The platform also provides updated client-specific system information such as bank connectivity status, scheduled maintenance, new product and service pack releases, plus other critical information.

Main features of Kyriba Social include:

• Case management
  • quickly create new support cases online
  • view status on open support cases
  • view current and closed support cases across the organization

• Knowledge base and self-service
  • share best practices and business knowledge for using Kyriba, or other treasury or finance processes
  • read and learn from articles posted in the knowledge base
• Product development
  • contribute to Kyriba product enhancement by proposing suggested products and service enhancements
  • vote on suggested ideas, promote or demote ideas, and add comments
• Forum and community
  • ask questions of the Kyriba user community
  • interact with peers in the Kyriba user community.