OB10 have found that supplier engagement is the critical element of any supply-chain initiative that requires supplier participation. To help organisations transform their procure-to-pay processes, OB10, the global e-Invoicing network, has condensed years of supplier enrolment best practice into a new handbook.

A supply chain project, such as e-Invoicing, relies on suppliers adopting new processes or technologies. By creating a clear enablement strategy with objective measures, organisations can roll out a series of communications that gain suppliers’ commitment.

The Supplier Engagement Handbook outlines the crucial steps in a campaign – from stakeholder support and message development to execution and reporting – and takes an organisation from project kick-off to business as usual.

The author of the handbook, Jo Harris, Programme Management Director at OB10, has worked in the world of supply chain automation since 1995. “We are often asked how we achieve such remarkable supplier participation,” she says. “This guide shares some of the insight we have gained from rolling out e-Invoicing programmes for hundreds of customers to hundreds of thousands of suppliers.”