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AI and automation ‘vital in tackling IT chaos and complexity’

As IT systems grow increasingly complex and distributed, many companies are turning to artificial intelligence for IT operations – aka AIOps – to help alleviate the increasing resources needed for manual management, reports AppDynamics.

AIOps is a term coined by Gartner in 2017 to refer to the way data and information from an IT environment are managed by an IT team, specifically using artificial intelligence (AI).

AppDynamics, the AI specialist arm of US multinational tech conglomerate Cisco Systems, notes that the AIOps market – valued at US$2.24 billion in 2017 – is projected to rise to US$11 billion by 2023. This presents a daunting challenge to many enterprises of figuring out how to efficiently incorporate AIOps into existing systems and realise its full value.

In response to this growing market, the company is launching the AppDynamics Integration Partner Programme, that it says simplifies the rapidly expanding technology ecosystem for enterprises through strategic collaboration with leading technology companies.

AppDynamics has “curated joint innovations geared toward empowering IT teams with an extended view of their applications, network, infrastructure and business, and providing AI-powered insights for automated remediation and optimisation,” the company stated.

Tipping point reached

“We’re reaching a tipping point where the chaos and complexity in modern IT operations has become too much to manage without AI and automation,” said Thomas Wyatt, chief marketing and strategy officer, AppDynamics.

“An ecosystem of technology partners collaborating with an AIOps mindset is a must for enterprises adopting a more automated approach.The Integration Partner Programme brings AppDynamics together with industry leading technology providers to help businesses create systems of intelligence that power amazing experiences for their users."

AppDynamics says that each vendor in the new programme has been carefully assessed to ensure integrations answer enterprises’ most critical needs.

The methodology for partner selection is based on AppDynamics and Cisco’s Central Nervous System for IT, which “empowers IT professionals in their AIOps journey by providing broad visibility into complex environments, real-time insights and the ability to automatically trigger targeted actions”

Founding members of the programme include Apica, Atlassian OpsGenie, BigPanda, Evolven, Harness, Moogsoft, PagerDuty, Turbonomic, Virtual Instruments and xMatters. Existing and joining members are promised “access to a collaborative support network during the development cycle to ensure high quality integrations are built and positioned as integral to AppDynamics and Cisco’s Central Nervous System vision.”

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