He recommended that in bank relationship management I:

• regard banks as partners / stakeholders who provide investment for the balance sheet and growth, and also provide valuable services, see: Bank relationship management & bilateral banking arrangements | C&TM File
• treat your bank like any other vendor, use procurement management techniques to analyze and optimize all fees and charges, see: Bank fees analyze & optimization by Montauk | C&TM File
• remember that banks are just like any other suppliers, they need to be managed, see: Supplier risk management is now a vital skill in corporate treasury | C&TM File
• should understand what they are charging you and insist on the use of the Bank Services Billing Standards, see: Global roll-out of Bank Service Billing standards & Global Service codes is slow | C&TM File, Bank service fees: Are you paying too much? Get control of your banks & their charges | C&TM File
• sort out my bank account records before attempting eBAM, see: eBAM: what needed before beginning a programme | C&TM File, 
• go for single eBAM first and then go for multi-bank eBAM when that works, see: The recipe for successful Bank Account Management and eBAM | C&TM File